Prudential Customer Service Associate reviews

3.0

70% would recommend to a friend

(25 total reviews)
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Andrew Sullivan

Not enough data to show CEO approval

34% positive business outlook

Customer Service Associate employees have rated Prudential with 3.0 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. Prudential is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

25 reviews
3.0
Sep 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home Lots of good benefits PTO comes all at once right when you start for about x hours Lenient about unscheduled breaks & being late Lots of support for job transition

Cons

Call volume can be a bit overwhelming Strict on metrics Claims to be big on providing career development time but too busy in the call center

Viewing 1 - 3 of 25 Reviews

Glassdoor has 6,938 Prudential reviews submitted anonymously by Prudential employees. Read employee reviews and ratings on Glassdoor to decide if Prudential is right for you.