Prudential reviews

3.7

65% would recommend to a friend

(5,236 total reviews)
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Andrew Sullivan

59% approve of CEO

55% positive business outlook

Prudential has an employee rating of 3.7 out of 5 stars, based on 5,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Prudential employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Dec 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Offers flexible work arrangements including remote work and flex schedules. Most of the non-management employees are some of the greatest people I've ever worked with - however, frequent restructuring means many great people are let go often.

Cons

New "leadership" is more focused on the bottom line now more than ever, and I left feeling like nobody was really looking out for the customer. Performance reviews are based on who manages you - for six of the eight years I worked for the company, I received above average or exceptional reviews from various managers (I had quite a few due to restructuring which, as I mentioned, happened very frequently). But with my last manager change, I only received "average" reviews under the new manager, which affected my bonus compensation.

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Prudential Response
8y
We appreciate your candid review. If you would like to discuss this further we are interested in hearing from you. Please email us staffing@prudential.com.
1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

-Flexible schedule -Good place to gain experience -Good pay based on the current comp at that time

Cons

-Unethical marketing leads to allegations for the agent (bait/switch) and Assurance will throw the agent under the bus in a heartbeat; you will always be guilty before proven innocent. -Entry level compliance team, which makes you feel your calls are audited by 2nd graders; and no matter how wrong and black/white the issue, when you attempt disputing, no ownership or recourse will ever be granted. This lack of ownership is a systemic problem in the company. -They just fired 20% of Medicare 1099's and refuse to even respond as to why after multiple kind and professional attempts to communicate (yes, that's you Tracey Walker and Richard O'Leary). I heard something similar happened to W2's last year; so, expect zero communication, help, or support from HR/leadership as a 1099. -You must watch your commission pay like a hawk and will need to submit regular tickets to resolve disputes. -Transfer agents who send leads, constantly lie and forward you unqualified seniors, which affect your close rate/pay. -Never transfer your client to customer care if you encounter a problem submitting an app, they have a high probability of stealing your sell or out of sheer laziness, make an excuse to the client and say you were wrong about something, all just to avoid having to do the enrollment… yes, this really happens. -If you ever leave Assurance, whether volitionally or not, they will lock your contract with all carriers for 90 days, giving you no way to earn your livelihood. They have to do this to retain employees because of the degrading experience of working there, yet even still, their employee churn rate is through the roof. -The company is unethical from the top down and in constant scrutiny from carriers like Humana for their business practices. There's a reason Prudential doesn't brand this division under their legacy name. -Assurance IQ started good, many left the low pay meat grinders of Select Quote and Spring Venture Group to join, and had a good experience; however, things changed several years ago after being acquired by Prudential, and the company is going down hill fast.

1.0
Nov 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home opportunity available

Cons

This company likes to target new agents because they know they are fresh to insurance and they don't know much about the industry. In training they will tell you so many lies that you don't realize them until you actually start talking calls. No insurance company should be able to get away with paying there agents $0 on any policy based on a conversion rate, quality scores & volume. This company finds every way to steal from its agents and will do it with a smile on there face. They lied about the commission base rate which is around $35 per policy, what they don't tell u is everything little thing takes away from your commission, until you literally get $0 per application for the month! Yes $0 per application with a $17 per hour. Imagine taking Medicare calls from people who don't have Medicare or need help ordering a pizza, or people who are looking for a stimulus check all day long! The company turns around and slaps a conversion rate metric when 98% of you calls are coming from misleading marketing. So what happens no one wants to take calls all day because it effects your commission. They take no accountability at all everything is the agents faults including the calls we get. Everyone does not receive the same calls they have different queues/tiers so if your a top performer you get better calls. I have even spoken to people who gotten 0 calls per day and was still told to make magic happened. This company is a revolving door, they don't value there agents and they are in it for themselves. If you ask any of there top performers how long they been here. Don't hold your breath and think your about to hear years! No one stays here long because once you realize the game they pay and that your actually being robbed why would you stay!

Viewing 40 - 42 of 5,236 Reviews

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