QTS reviews

4.5

87% would recommend to a friend

(500 total reviews)
avatar

David Robey and Tag Greason

93% approve of CEO

94% positive business outlook

QTS has an employee rating of 4.5 out of 5 stars, based on 500 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The QTS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

500 reviews
4.0
Oct 27, 2017

The good and the bad

Recommend
CEO approval
Business Outlook

Pros

- Incredible family and employee oriented environments, this company really focus on their core values, a great place to work if you want a stable place and a place that embrace change and always try to make you part of that change. - There's always a hand available to help: everybody try to help everybody when it comes to fulfill and achieve goals. - Training programs are great, specially for those with lower positions. - Flexibility - Work schedules are mostly accommodated to your needs, specially if you have family. Local management really focus on helping and meeting the staff needs.

Cons

- Wearing different hats in this company means they really take it personal - this is great place to work but if you don't pay attention they will work you to death, life balance and work is a huge challenge, specially for those in upper management positions. I've heard of managers working 3 and 4 different positions for the SAME pay rate and people still thinks this is ok. - Salary is not that great, but is not the lowest in the market though. I think one of their mistakes is treating every location based on size or having an average salary rate for the entire portfolio, every market/state is different. - Medical Benefits are not the best, again, not the worse in the market. They really need to improve in this area. Every year medical benefits increase and this increase is higher than performance pay rate increase if you get one.

5.0
Oct 18, 2017
Recommend
CEO approval
Business Outlook

Pros

My family (QTS) is an organization that recognizes and encourages everyone to live up to their fullest potential. Everyone who possesses the passion to take care of the internal and external customer is empowered to do the right thing for everyone, no exceptions. Started with this company as a customer service representative, and within a few years elevated to a Network Engineer with a very bright future. Our roof houses some of the brightest in the business; therefore, the only limitation anyone who joins our family has is there own desires. Once you walk through our doors you immediately feel the care and attention to detail that is the QTS signature. So do me a favor get to know us first, and not judge us by a few, you won't regret it.

Cons

If a person has LOW standards regarding customers, professionalism, and communications, they will not be happy with us. Our standards are extremly high, and it shows in everything we do!

5.0
Oct 16, 2017

Sales

Recommend
CEO approval
Business Outlook

Pros

Amazing culture where employees are encouraged to take PTO for community involvement. Constantly evolving with technology to offer best in class services. Always puts the customer experience ahead of everything else.

Cons

As with any company that is experiencing rapid growth, we could do a better job documenting processes and communicating across different teams.

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QTS Response
8y
Thank you for the positive review and I'm glad to read you take advantage of our volunteer days to spend time giving back to the community. I also really appreciate the fact you value the importance we put on providing world-class service to our customers. You are right that we have faced some challenges due to our rapid growth, but we are tackling those through our digitization initiative. Thank you for being supportive and helping us through the process. Lorraine Swicicki, VP - Support Operations.
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Glassdoor has 520 QTS reviews submitted anonymously by QTS employees. Read employee reviews and ratings on Glassdoor to decide if QTS is right for you.