QVC Customer Service Representative/Diplomat reviews

1.0

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(2 total reviews)
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David Rawlinson II

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2 reviews
1.0
Aug 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Health Benefits are decent but they get more expensive every year. They give a lot of sick time, which is good since the building isn't ventilated and germs spread like wildfire.

Cons

Management/Supervisors are the worst. The representatives on the phone are treated like cattle and not like people. The people (representatives) who do the hardest work and keep QVC going are paid the lowest and given less privileges. Supervisors act like children and do not do their jobs. Difficult to use the bathroom, even with a medical condition, you're only allowed if you can flex your break time. Cranky customers. The quality department needs an overhaul. The supervisors and managers as well as the people in quality should have to go on the phones when it's busy. The eservices department is treated better than anyone else. Only the supervisors pets can get to do extra things. The people who are never on the phone attend all the vendor visits and scoop up all the goodies. Required days are awful. You never get a full weekend off to do anything and usually your one weekend day is a required day so you end up working anyway.

1.0
Feb 7, 2012
Recommend
CEO approval
Business Outlook

Pros

It has a nice cafeteria. It also has a great benefits package. Employees are allowed to surf the Internet when it is not busy. The employee discount is really good.

Cons

The long hours were not good for me. 10 hours is too long for me. I also did not like the way that I was spoken to by the monitors and the supervisors! Sometimes they had me crying. The way that I was terminated does not sit well with me also. It felt horrible to be escorted out of the building. I am not the only one that complained about the way that management spoke to the employees.\ Another thing is that QVC makes it very hard for former employees to find a job or even get a reference to find another job. They are very hush hush. I did not receive a dime of unemployment after being involuntarily terminated by QVC.

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