Management care only about sales, the app is totally neglected and can only be sold if it is never actually used before closing the deal.
They attempted to polish up the app but gave up because they couldn't understand the benefits of a good user experience or didn't even care that it was embarrassing /damaging to show he app in a sales pitch.
You will get no empathy from management, they are cut throat and only care about what gets them their next $20 rather than a long term vision.