Quadient reviews

3.4

55% would recommend to a friend

(891 total reviews)

Geoffrey Godet

63% approve of CEO

47% positive business outlook

Quadient has an employee rating of 3.4 out of 5 stars, based on 891 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quadient employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

891 reviews
2.0
Jul 26, 2020

Managers Chasing KPIs

Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule. Decent 401k plan.

Cons

Where do I start? Service managers act like Lords protecting their fiefdoms. Most were grandfathered in after Quadient's massive purchase of dealerships. Zero chance for advancement unless you're related to a manager.

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Quadient Response
5y
Thank you for sharing your thoughts with us. We value all feedback and are always looking to improve our work culture for our employees. KPI's are a critical tool we use to measure performance of our teams. Specifically, we use them to identify areas in which we can improve. It ensures we maintain our World Class customer service goals. Regarding the Field Service Career Path: we've just completed an exercise that considers the whole career trajectory of a Field Services Technician, outlining the process for promotion and skill sets required for promotion. This work is currently under review and should be released soon for implementation. Should you have any other thoughts around this topic, please feel free to reach out to us at: employeeexperience@quadient.com.
2.0
Jul 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Working remotely....although after the first year the novelty wore off and home started feeling like a prison so is this really a pro? The team I worked with (with the exception of a select few) were absolutely fantastic.

Cons

After sitting on the professional services team for 3 years and seeing no clear path for career progression I attempted to to branch into other areas to progress my status/career in the company and actually interviewed and stood a GREAT chance at moving on in the company with a different team. After all, sitting idle isn't how one moves up in the world. I had already built myself a solid reputation within the company but let's just say egos run high in Quadient. The "powers that be" apparently would rather fire a valued member of the team rather than let someone from their team try to progress their career. Butt-hurt much? The immaturity plus the lack of real leadership qualities wouldn't have held any water in any other company. I think the only aspect of the job the leadership was truly good at was email management. Everything else was pretty much handled through a program called Autotask which I referred to as the "automated micromanager" if that tells you anything. Autotask was relied on MUCH too heavily and was just an awful program all around. You had to log EVERYTHING. Matter of fact, much of your workday was consumed by Autotask entries. Having worked remote positions before and partially currently I can honestly say that the majority of that logging (time/tickets etc...) was very much overkill. Don't plan on learning any new technical skills as a programmer. They don't run things like a typical code shop on the professional services team and the leadership tries to rule with an iron fist despite having absolutely no clue about the amount of work that goes into programming nor how an engineering department should be ran....again, how does the "leadership" even have this kind of job? The professional services/sales team also relies too heavily on a single individual who has been with the company for quite awhile. If this person were to quit today or have a tragic accident the US portion of the company would be up a certain creek without a paddle. A company should NEVER put all their eggs into one basket. The company blew money left and right on stuff like swag to give to employees, pointless trips that rehash the same information year after year (honestly it was more of 3-5 day drinking party and the information presented got to a point in redundancy that after 3.5 years just began to be tedious rather than fun and beneficial) but when it came to yearly pay increases you got very little. Makes sense, right? Senseless meetings ran rampant. There were tons of meetings. There were meetings for meetings (read that again) and to be quite honest if they actually worked as much as they had meetings, they would be a much more lucrative company. Quadient is in the mailing industry so we all know where that is heading. They rely WAY to heavily on the USPS. I mean, even Amazon has their own delivery service now so its only a matter of time before the USPS goes belly up. You should probably find something more secure. The pay is atrocious. Don't expect to get paid what a software engineer would typically get paid elsewhere. I jumped right into another role after this job making more than 30K more than I was making with Quadient.

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Quadient Response
5y
Thank you for providing your feedback. Unfortunately, it seems that your work from a home experience was not a positive one. However, we strongly support teams working from a home office through frequent virtual contact: team activities, technical update training, sharing of success stories. In addition, our employees greatly value the regular team face to face get togethers that occur throughout the year. We continue to develop our connections with one another through the use of ever-expanding use of digital tools. We also reviewed your comment on the our Project management software. The system was brought into Quadient after an acquisition and has served the company well in improving our project turnaround times and keeping the sales organization and our customers up to date. We will be looking to improve this process when we consolidate our Project Management software with our new ERP so thank you for the input. Thank you again for your detailed feedback. Should you have any further comments, please feel free to reach out at employeeexperience@quadient.com.
1.0
Nov 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Nothing it's a job and that's it.

Cons

Going there every day and being treated like garbage by the employee click. This company wants the most out you of but they give you no satisfaction in return. Management and their clicks are all out for themselves. If you don't belong to the click your are back stabbed and treated like garbage.Executive male chauvinist company. Too many chiefs but not enough Indians. Typical day was multi tasking to the point of exhaustion. The hardest part of the job was going there everyday. The most enjoyable part was going home at 5pm. You couldn't take the vacation days that you specifically wanted.You could only take the days that management said were available

Viewing 31 - 33 of 891 Reviews

Glassdoor has 1,102 Quadient reviews submitted anonymously by Quadient employees. Read employee reviews and ratings on Glassdoor to decide if Quadient is right for you.