Good colleagues, but leadership and direction are lacking
Pros
Supportive colleagues and a professional head office environment. There are capable individuals across the business who work hard despite the challenges. The parcel locker division is one of the few areas showing clear growth and momentum.
Cons
Quadient presents itself as a software-led organisation, yet much of the structure still reflects a traditional “box-shifting” mindset with the same level of management . The infrastructure and capability required to support a true software model are inconsistent, particularly within enterprise, facilities management, strategic accounts and public sector segments. In recent years, many long-serving employees across HO operations and commercial teams have left, coinciding with cultural changes and a lack of clear strategic direction. Leadership is inconsistent, with a heavy focus on reporting and micromanagement rather than strong strategic guidance. Some individuals have been placed into management roles without the necessary capability or leadership skills, which impacted morale and confidence within teams
