Quadient reviews

3.4

52% would recommend to a friend

(892 total reviews)

Geoffrey Godet

64% approve of CEO

48% positive business outlook

Quadient has an employee rating of 3.4 out of 5 stars, based on 892 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quadient employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

892 reviews
5.0
Jun 9, 2023

Amazing onboarding experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My interview process with Quadient was a positive experience with open communication and transparency from the Talent Acquisition team and the hiring team. When I was offered the role, I felt the excitement from the hiring team when I accepted the position and it was a really heart warming experience. Since joining Quadient, I've been welcomed with open arms. Everyone is so friendly and helpful - and I feel really empowered in my role. Diversity and Inclusion is at the forefront of the leadership and management teams minds

Cons

I don't have any comments.

avatar
Quadient Response
3y
We sincerely appreciate your exceptional review. It brings us immense joy to learn about your positive experience, starting from the interview process all the way to embarking on your new career at Quadient. Our ongoing commitment is to foster an inclusive and welcoming environment that caters to everyone's needs. We are thrilled that you have joined us on this exciting adventure, and we look forward to achieving great things together!
1.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

• hours are flexible • great team

Cons

• the pay is NOT competitive compared to other csm roles • INBOUND CALLS! You have to stay in available for your entire shift and take inbound calls from properties complaining about the product not working properly, along with working 40-50 e-mail complaints simultaneously! The work load is unrealistic and overwhelming. You will also get volun-told to do work outside your job description with absolutely little to no training • no praise or incentives, no matter how much work you do, you will never be good enough • favoritism • overworked • absolutely NO training! You’re set up to fail… • high turnover THIS IS NOT A CUSTOMER SUCCESS ROLE! THIS IS A CUSTOMER SERVICE POSITION! oh, and they’re constantly adding to your list of duties by assigning you work that is outside your job description

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Quadient Response
3y
Thank you for taking the time to leave a review. Your feedback helps us to understand your experience better and discover new ways to better support our employees and their roles and responsibilities.
3.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Compnay culture was kinda ok

Cons

Compensation Package not so good

avatar
Quadient Response
3y
Thank you for taking the time to share your feedback. Fostering a positive and inclusive work environment is one of our top priorities. Your feedback serves as an encouragement for us to keep investing in our culture and ensure that it remains a strong foundation for our employees. Regarding the compensation package, we apologize if it fell short of your expectations. We will take that into consideration as we evaluate our compensation policies.
Viewing 202 - 204 of 892 Reviews

Glassdoor has 1,104 Quadient reviews submitted anonymously by Quadient employees. Read employee reviews and ratings on Glassdoor to decide if Quadient is right for you.