Qualtrics reviews

--compensation. Qualtrics underpays pretty significantly compared to overall market. I suspect this is due to their levelling policy which is likely based on Utah salary ranges. This makes working in a major city quite challenging as they do not take into account the more expensive cost of living in a SFO, NYC, DC etc. To illustrate what a disparity this is, by leaving Qualtrics, I obtained a 40% raise to base and 25% raise to OTE because I joined a company that is based in CA and thus their ranges are based on CA rates. --senior leadership. Senior leadership communication is quite poor. Most notably the return to the office 4 days a week was messaged as an "invitation" to return to the office, followed shortly by a clarification that it was mandatory. The goal of being a "destination workplace" has also magically disappeared from messaging. The other frustration is that as a employee experience provider, much of our research flies in the face of this mandate. It seems a bit hypocritical to preach one thing to our customers and then do something different in practice. Since the IPO there has been a big shift in messaging from the CEO and Chairman as the stock price dropped. I was also quite shocked to see the stock packages that both of them took as well (>1 billion combined, 540 mil each). It's a bit ironic to be lectured about sacrifices and layoffs that need to be made when one of the largest expenses is their stock packages. Somehow our CEO was the 2nd highest paid CEO in tech according to Forbes when we just did 1.5 billion in revenue. --sales process. The sales technology stack is a mess and you spend too much time navigating internal processes and not enough with your clients. The systems and support teams are not integrated and relatively simple workflows can take massive amounts of time and effort. For example, for a renewal making no changes, instead of just submitting the contract, you have to go through and manually re-enter the client information, billing information, and then reprovision the platform while re-inputting all the information needed to reprovision.

Old boys club with how you are set up for success in sales. Over hiring of sales reps. They have stated in group meetings that 40% of reps hitting is a success metric. Majority of top reps and leadership are people who have been at Qualtrics for several years and their success is dependent upon their timing and territories. This leaves many managers with major skill gaps when attempting to set you up for success. As well as a big problem of people being narrow minded and their britches being too big for them. Sales and cross functional departments do not play well together. Sales are seen as a necessary evil and are treated as such when bringing in other departments into deals. I have seen some very bad sales behavior so this could be a result of that. Terrible departure experience. I gave a month's notice when I was leaving. I never received any outreach from corporate or anyone other than folks that I had worked with that were wishing me the best. No exit survey, no exit interview, nothing. Even though we sell this. The only contact I ever received from Qualtrics was a legal letter threatening me against taking employees to where I was going, etc.