Qualtrics reviews

As an employee and customer experience company, we have tons of data on the optimal employee experience. We also have a separate internal employee survey so we can give feedback to senior leadership. However, senior leadership is actively ignoring this data on what employees want, and made decisions that were literally counter to what we communicated. Their decision to make everyone go back into the office 4 days a week was based on 0 data and their answers to our questions were non-answers. Our amazing managers are doing their best and no one is happy, everyone is asking for answers, and no one is getting them. This disproportionately affects people who may need to breastfeed or care for infants, and theres already not a balance of women in tech or this company. It is disappointing to say the least; not because returning to the office is the worst thing ever, but because of the break of mutual respect and trust between senior leadership and us employees. I thought Qualtrics' senior leadership cared about its employees, because when I first joined, it was a fantastic work culture. All that joy and excitement vanished quick.

- Marketing the product as something revolutionary, but basic functionalities are often unclear - Focuses TOO much on "scrappy" solutions rather than focusing efforts on a really solid main product. - Constantly rolling out innovations/updates with very minimal heads-up to front-line employees who have to support the technical aspects of these updates. - Decisions are made despite opposing views from employees. I understand some hard calls need to be made for the sake of the business, but there could be better, more transparent ways to communicate to employees.