Qualtrics has been circling the drain for a while now. Private equity bought the company out this past summer and has been slowly gutting it. Big layoffs recently, many jobs moved to lower cost locations and other countries, no leadership accountability whatsoever. Total chaos followed. RTO enforcement coming. Pay cuts (or absence of refreshers) likely coming. Everyone good is looking to leave soon. Product is also incredibly boring to work on although I don't personally mind as long as working hours stay low. Not a single person in the C-suite deserves to be there. They are driving the company away from being a survey platform (which we excel at) to being a management suggestion tool (which we're bad at and customers don't need). They set on this path when the economy was good, and many customers were shelling out for a luxury product and making decisions based on employee and customer feedback. But now that the tech economy is bad, decision making is driven only by profit, making Qualtrics' experience management insights irrelevant. For example, Qualtrics can tell Delta that customers want extra leg room on flights. But Delta doesn't care, they need the money from those 3 extra rows. It is a rare case when Qualtrics can provide an insight that 1.) is novel and 2.) is actionable in a profitable way.
