Qualtrics reviews

3.6

62% would recommend to a friend

(2,603 total reviews)
avatar

Jason Maynard

43% approve of CEO

43% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Oct 1, 2019

2+2 doesn't equal 5

Recommend
CEO approval
Business Outlook

Pros

The people I work with are really incredible. There is a lot of camaraderie in the office.

Cons

The math for success at Qualtrics does not add up. There is a company wide initiative to increase our average deal size to $7,500 (for those of you who are interviewing... be very cautious when the recruiters tell you average deal size is $30k... you're being lied to). The ACTUAL average deal size right now is around $5,000. You are expected to self-generate 12 opps per month as an AE and get another 4 opps per month from the SDRs (btw, you won't). Assuming best case scenario you get 16 opps per month (or 48 for the quarter) and a 25% close ratio, that is 12 closed opps per quarter at an average deal size of $7,500 = $90,000 in Quota Relief. Only problem is that your quota is $140k. And the average deal size isn't actually $7,500, it's only $5,000. This helps explain why only 10-15% of people actually hit quota in any given quarter. Recruiters will tell you 45% of people hit quota at Qualtrics, and that is true for the company as a whole. But the Dallas office is a stuck with bottom-of-the-barrel account territories (and your account book never changes). It's a frustrating situation to be in, considering none of us took this job with aspirations of being mediocre. And the response from leadership is to call us all lazy and put incredible pressure on us to make more daily activity. Someone recently posted a Glassdoor review titled "Are you willing to work for it?" If you come to Qualtrics, you will definitely work harder than you ever have before. But at the end of the day, you won't have much to show for it.

2.0
Jun 29, 2018
Recommend
CEO approval
Business Outlook

Pros

If you come from a consulting firm (Bain/McKinsey), Microsoft, or a big silicon valley firm they will love you. You need to have an MBA from Fuqua, Kellogg, Wharton, Booth, GSB, or HBS - or have come from one of the aforementioned companies to be in senior management. Everyone else is just filler. If you have that background, come to Qualtrics, you'll have it made

Cons

Waaaay oversell roles. If you get an offer, make sure you know EXACTLY what your role is. Managers are ex-consultants. They're smart people (not as smart as they think they are), but they aren't people leaders. They are great individual contributors who think they know how to lead. No yearly raises. You read that right - NO YEARLY RAISES - Not even to keep up with cost of living. You should assume whatever role you come into you are going to keep that salary for several years. The only way you get increased compensation is to promote, and there are set timelines around promotion - it doesn't matter what you do, only how long you have been in role. Comp and benefits are pretty decent for Utah, but they don't compete with outside of Utah offers. One person makes a huge difference in your hiring and promotion. If you have a champion here you'll get pushed forward very quickly. If you don't, or the executive over your branch doesn't love you, prepare to be in for the long haul. There's a lot of focus on things that don't drive results (if you organize a team outing, or have a focus group on emergent issues etc). If you are willing to smile and be "customer obsessed" and "scrappy" Read: Panic when something goes wrong. Then you do well. You advance much faster externally than you will internally. For example, if you want to be a manager (lvl 5 - ask about levels when you come in, that's what matters, not job title) the best route is to do 3 years at another company, then an MBA (or 2-3 years at one of their chosen companies) then come in as a manager. You will NEVER get there in that amount of time working your way up. If you're looking for a job right out of college, this is a good one. Come in, get 3 years of experience under your belt, but DEFINITELY leave after that. There is only ONE non-sales manager who has been promoted to that level internally. Leverage the quick start they give you into a top tier MBA or a management role within another company.

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Qualtrics Response
7y
Thank you for your review. We certainly take these as valuable advice and are always looking to improve! Some of the above points are things we have taken seriously and are trying to correct. Our new People Leader training is an example that we realized we had some fantastic individual contributors that had been promoted to leadership that are not exceptional leaders. We are addressing this with a new training (as mentioned above) and a new rigor around hiring into roles that will advance into possible people leader positions. We are also working on some helps to be used in the hiring process so we are sure those we are hiring are understanding exactly the role they are walking into. We do feel we have a great 'sell' however it does appear there have been some misunderstandings in the process and we are looking to correct. We do realize that a few other statements above appear to be specific to your role. If you could reach out internally we would love to address some of the specifics to your situation as well as look at if this is a problem in more than one area. Again, we appreciate your candor in this feedback. We are always looking to improve. Please feel free to reach out internally so we can help even more with your current role. Thanks!
1.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Free food Dogs in the office

Cons

CEO is a joke, and mistreats his employees Definitely thinks he's the best thing to happen in tech, but in reality he's a front man for the real brains behind the business who didn't want to be the face of Qualtrics. Met him multiple times, went to his house, won competitions which granted me an audience with him, and even shared multiple projects with him. Despite all our interactions, he still introduced himself to me each time as if we'd never met. Not an isolated scenario - happens to most people who work with him. Self-absorbed, and clueless man. Opportunities are almost zero. Even when you get promoted (if you can), your book of business does not change like they promise - only your quota. Very cutthroat culture Very disjointed departments, lack of communication, and hard to get anything done internally. Other departments will often kill good deals due to incompetence. Management lies to show more positive numbers to their investors, clients, employees, and public. Sub 16% of reps actually hit their quotas each quarter. They are actively firing reps, because they over-hired for a product that is misplaced in the market and has no realistic quantifiable value impact for customers. They still need to show growth for their investors in order to IPO, so they'll still hire college kids to throw into the meat grinder, but you'll notice they've slowed their hiring for the Provo office. Product sucks - SurveyMonkey and other products have caught up to it, and are far cheaper. Management uses scare tactics to keep their employees. They parade around companies nearby who have failed to let people know the grass is not greener. When people leave for better jobs, they slander them - even their best employees. Definitely not how a company should operate. Heavy politics. If you're not Mormon, in "the boys club," or suck up to your boss, you won't get ahead. Recruiters lie to candidates. The money potential and opportunities are not actually there. You could be the smartest, hardest, best sales person out there - but unless you're part of the aforementioned, you will only spin your wheels.

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