Qualtrics reviews

3.6

60% would recommend to a friend

(2,612 total reviews)
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Jason Maynard

34% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,612 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Nov 2, 2013

Plagued with favoritism

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food Great employees Fast-paced environment Valuable experience

Cons

No transparency Hiring all leadership externally Very heavy favoritism A lot of lip service

3.0
Oct 29, 2025

So confused

Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are good, my colleagues are a joy to work with and are really sharp, great perks, lunch is catered every day.

Cons

Middle management used to be good but are becoming more and more disconnected, leaving you hopeless. I have no idea what’s going on at the executive level. Morale is the lowest I’ve seen. Very unclear promotion and performance rating processes. Everyone is rated on a 1-5 bell curve every year that directly correlates with your annual bonus and promotion opportunities, which sounds logical but the problem is we have zero guidance on how to achieve a high rating. It’s a roll of the dice every year. We’re literally required to put our entire year’s worth of accomplishments onto a single slide deck that gets sent to upper management and is used to assign you an annual rating. We acquire companies and don’t seem to know what to do with them. I don’t even want to know how much debt this company has.

1.0
Jul 19, 2025
Recommend
CEO approval
Business Outlook

Pros

A few smart, kind coworkers—most of whom have already left because they saw the writing on the wall.

Cons

Laid off like garbage. After years of hard work, I was dumped in a 5-minute Zoom call with a low-level HR rep I’d never met, while my manager—someone I reported to for over a year—sat silently with their camera off. No thanks. No recognition. No humanity. Just “you’re done” and a calendar invite that disappeared minutes later. Managerial negligence. My manager routinely showed up 20 minutes late to 30-minute 1:1s for months, if they even showed up at all. Zero feedback. Zero career coaching. Just a complete lack of respect for my time and growth. Worse, managers will screenshot your Slack messages and use them against you if they don’t like your tone or how you worded something. It’s petty, toxic, and hostile. Customer Success is a nightmare. I watched 3 different AEs cycle through the same account in a single year, leaving me to rebuild trust with furious clients over and over while leadership shrugged. Constant turnover makes success impossible. Career death trap. Over 3 years, I got one $500 raise. No promotions. No development. No future. You can break your back here and still be overlooked because promotions are based on favoritism and the Provo LDS boys’ club, not merit. Insane role creep. You’re expected to handle renewals, implementations, escalations, and churn recovery all at once, with zero tools or training. Leadership changes strategy every other month, and you’re left to clean up the chaos. A toxic, hollow culture. DEI is a façade, employee feedback is ignored, and HR treats people like spreadsheet line items. They love to talk about “experience management” while failing miserably to create any positive employee experience internally. Turnover, layoffs, and chaos. Every reorg is worse than the last. Layoffs hit hard, no backfills are made, and the workload doubles. Morale is dead.

Viewing 241 - 243 of 2,612 Reviews

Glassdoor has 2,868 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.