Quest Diagnostics reviews

3.2

49% would recommend to a friend

(5,688 total reviews)

Jim Davis

56% approve of CEO

47% positive business outlook

Quest Diagnostics has an employee rating of 3.2 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quest Diagnostics employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

6K reviews
4.0
Mar 10, 2012

Interesting... People are great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Employee's are great, willing to collobrate always a willingness to help others and explain things - Mgmt understand personal issues

Cons

- Hard to move up in organization - A lot of low performers that are now exited out of organization

2.0
Mar 9, 2012
Recommend
CEO approval
Business Outlook

Pros

One of the very best benefit packages available at any company. Some sympathetic supervisors. A lot of good, friendly co-workers. Nice facilities, though the lab itself is one giant room, with little separation between testing areas and processing areas.

Cons

Once Quest acquired LabOne and moved their facilities and personnel from Kansas City and St Louis to LabOne's Lenexa facilities, both LabOne and Quest employees had to adjust to what seemed an arbitrary change in policies. Seems to have been a "Frankenstein monster" cobbled together from some of the worst parts of each companies policies. The end result was that a LOT of valuable LabOne and Quest employees left. Pay might have been competitive, but it seemed low to me. Management above the supervisor level seems very disassociated from the rank and file and not at all sympathetic or even aware of their problems and/or concerns. Some worker actions and/or practices are questionably ethical and some people seem to get away with breaking rules with impunity. Quest seems to rely almost exclusively on what they call "green belts" and "black belts" (supposedly highly trained individuals) to "fix" processes that should require worker input, but the people who actually do the work are rarely asked what they would do to make the process work better. Basing performance for advancement mostly on production numbers. Closed cafeteria, got rid of most vending machines and replaced with a service called Company Kitchen, which dispenses ready made foods and snacks (most of them decidely unhealthy) and uses only debit cards or the Company Kitchen card to pay at a checkout scanner. No live personnel to help.

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Glassdoor has 6,079 Quest Diagnostics reviews submitted anonymously by Quest Diagnostics employees. Read employee reviews and ratings on Glassdoor to decide if Quest Diagnostics is right for you.