R.R. Donnelley reviews

disorganized structure, no training, irregular workflow

Even though Canada is doing well in GCM (Global Capital Markets), only 1% raise in almost 6 years. Management is not the least bit interested in receiving input/suggestions on how processes might be improved, hence pretty much NO job satisfaction. Makes one develop a "if they don't care, why should I care?" attitude - I do the best I can in a demoralizing environment for our long-standing customers. Communication from management is close to non-existent, except for the quarterly emails from Quinlan which pretty much read like he recycles the same one and changes a sentence or two here and there - to the point where they're not worth reading. Benefits are eroding or becoming much more expensive over the years. Even though they tout themselves to be technologically innovative, in GCM they're typesetting system (ProFile) is almost embarrassing. When they acquired Bowne & Co. a few years back, who had put a lot of time and money toward developing their typesetting system (ACE), which is far superior to the ProFile system, they turfed ACE and continue to use ProFile with few obvious enhancements to it. Customers often make negative comments on the state of the current typesetting system.