Expect to work yourself into burnout if you’re on a busy team, and get minimal recognition for going above and beyond. They claim to be actively promoting from within, but brand new outside hires made up the majority of the last team I worked with, and when they do promote from within they make some very strange choices that leave people feeling lied to or led on. The HR department is essentially useless and will do nothing to actually resolve complaints, multiple people had complaints in against the main HR rep on site and nothing ever came of them despite her incredibly unprofessional and nasty way of dealing with people. Management is toxic and plays favorites. They are not entirely clear on PTO and sick time policies (took almost two years for them to explain that even if you have PTO available it doesn’t mean you actually accrued the time and will have to pay it back if you quit) and the last time I was expected to acknowledge team policy, the links to additional information led to ‘you are not authorized to access this document’ errors. They went from allowing the clients to dictate in-office days (which was hit or miss anyway) to mandating 3 days a week in office, but there are teams that require 5 days a week despite this being billed as a hybrid job. When I was hired, it was almost entirely remote so switching to 3 days a week was a huge impact on my expenses as gas prices are ridiculous in Phoenix. On top of this, parking is difficult when there are so many people in office, the internet is so overloaded that it runs slower there than at my house, and they dumped everyone from the free WIFI without saying anything because they couldn’t keep up with the bandwidth needed to accommodate that many people on site at once. No additional compensation was offered to cover the additional expenses associated with commuting. Raises are not worth the wait and the base pay is insultingly low, especially compared to competitors. Communication is absolute garbage and nobody knows what’s going on most of the time. The training department is still being created and the current training model is abysmal (no offense to the current trainer, she is doing her best and she is good at explaining things but a 1-2 week crash course is not sufficient to get people ready for the job and they know it but put her in that position anyway) and they put the vast majority of responsibility for training on the teams that receive new hires. One of the managers I worked with expected me to train the two new hires she had brought on because she didn’t know how to do the job whatsoever and actually left the new hires all alone for the majority of their shift in the first week they were there because she ‘forgot’ they were there. Overall, I loved working here while I was a Document Specialist and for a good amount of the time I was a Workflow Coordinator, but the numerous issues this company has began to pile up and became unmanageable.
