Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,057 total reviews)
      avatar

      Dave Hobday

      92% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,057 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Sep 3, 2025

      35 YEARS WITH THE RAC

      Repair management specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rac is never stagnant but always visionaries, taking a leap of faith in all they do by trying new things to keep the company ahead of the motoring game

      Cons

      The uniform that we used to wear with pride seems to be no longer one of the centre points, in fact, now you have to spot the uniform.

      avatar
      RAC Response
      10mo
      Thank you for sharing your thoughts and for your long-standing commitment to the RAC. It’s great to hear your appreciation for our forward-thinking approach and continuous innovation to stay ahead in the industry. We’ve noted your feedback on the uniform. We understand it’s a point of pride for many colleagues, and we’ll ensure this is shared with the relevant teams as part of ongoing brand and identity reviews.
      5.0
      Sep 1, 2025

      20 Years Service

      Test analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      To be able to move internally to different departments and learning different areas of the business. To be able to enrol for apprenticeships and learn alongside working. Flexibility, working days/hours.

      Cons

      Nothing that comes to mind

      avatar
      RAC Response
      10mo
      Thank you so much for your incredible 20 years of service! We're really glad to hear that you find the exploration of different areas within the business and different learning opportunities a real pro for RAC, we think so too. We also appreciate your feedback about feeling listened to and acknowledged. It’s a powerful reminder of how important it is to recognise the passion and commitment our colleagues bring to RAC every day. Your voice matters, and we’ll continue working to ensure everyone feels valued and heard. Thanks again for sharing your experience and here’s to many more successful years ahead!
      4.0
      Aug 23, 2025

      Strong brand, great people – but stagnation makes sales tough

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Brand Recognition – The RAC name carries significant weight with customers, opening doors and lending credibility in sales conversations. Supportive Immediate Team – Day-to-day colleagues are committed, professional, and genuinely want to deliver good outcomes for customers. Job Security & Benefits – As part of a large, established organisation, there’s stability and competitive employment terms compared to smaller companies Customer Trust – Longstanding relationships and customer confidence in the RAC’s heritage make retention easier.

      Cons

      Operational Friction – Basic processes are cumbersome, often creating frustration for customers and internal teams. Dedicated Customer Success Function – Retention and upsell opportunities are often missed due to the absence of structured customer success support. Internal Bureaucracy – Being part of a larger corporation sometimes stagnates decision-making Pressure Without Enablement – High sales targets are set, but often without the marketing, product, or operational support needed to realistically hit them.

      avatar
      RAC Response
      10mo
      Thank you for taking the time to share your experience and insights. It’s great to hear so many things you enjoy about your role and RAC. These are all things we’re proud of, and it’s encouraging to know they’ve made a difference in your time here. We also appreciate your honest feedback around some of the operational challenges. We’re actively working across management in the business to improve how we enable our teams - especially when it comes to sales performance, customer success, and decision-making agility. Thanks again for your continued contribution and for helping us grow stronger.
      Viewing 460 - 462 of 1,057 Reviews
      Related searches: RAC jobs | RAC salaries | RAC benefits | RAC interviews
      ReviewsRAC reviews

      Glassdoor has 1,126 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.