Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 67 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 43 reviews)); "Great team and community in the company" ((in 41 reviews)); "Great teamworking ethos and culture" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jan 29, 2026

Tough but engaging

Inbound retentions and renewals consultant

Recommend

CEO approval

Business Outlook

Pros

Great bonus scheme, fantastic support and training. Amazing perks inc. free breakdown cover, flexible working opportunities

Cons

Strict timing with phones, bonus is hard to meet, can be difficult to bond with the team due to the nature of the job

RAC Response

4mo

Thanks for sharing your experience, and for your hard work in your first year with us. It’s great to hear the support, training and benefits have helped you get settled in. We appreciate your feedback around - we’re always looking at how we can improve the experience in our contact centres, including development opportunities and ways to bring teams together. We'll ensure this feedback goes back to the relevant managers to feed into their focuses. Thanks again for taking the time to leave a review.

5.0

Jan 29, 2026

Great place to work!

Customer renewals advisor

Recommend

CEO approval

Business Outlook

Pros

- Friendly colleagues - Staff wellbeing is always considered with a nice environment - Lots of opportunities to explore different parts of the business

Cons

- None that I can think of

RAC Response

4mo

thank you for your review. It’s great to hear you’re enjoying the supportive environment and the people around you - we think our colleagues are fantastic too. We’re especially pleased that you’ve been able to explore different parts of the business — we’re really proud to offer non‑linear growth opportunities so colleagues can build their skillsets in ways that truly work for them.

4.0

Jan 29, 2026

Working Experience

Customer expert

Recommend

CEO approval

Business Outlook

Pros

A range of colleague incentives Clear shift patterns

Cons

Have to work some weekends

RAC Response

4mo

Thanks for taking the time to leave this review. It’s great to hear you value the incentives on offer and the clarity around shift patterns. We appreciate your point about weekend working, we know it’s part of the role in some teams, and we’re always looking at how we balance operational needs with colleague wellbeing.

Viewing 46 - 48 of 1,050 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Tough but engaging

Great place to work!

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