Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.2 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (12) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 91 reviews)); "Fun and friendly colleagues" ((in 69 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great team and community in the company" ((in 44 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 40 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "pension is not market leading" ((in 10 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "No career progression" ((in 7 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,056 total reviews)

Dave Hobday

92% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Career opportunities

4.2

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,056 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Jul 4, 2025

Good Employer

Call handler

Recommend

CEO approval

Business Outlook

Pros

Good Variety of shifts good bonus scheme

Cons

Not great progression routes from this role.

RAC Response

1y

Thanks for your review - we’re really happy to hear you see us as a good employer — that’s exactly what we’re striving for, so it’s great to know it’s landing well. We’re big on personal and professional growth, so if you’re looking to progress, definitely have a chat with your Line Manager about your goals and what opportunities might be available. Also, don’t forget to check out The Hub — it’s packed with resources for skill-building and development that could help you take that next step.

5.0

Jul 4, 2025

25 years of service tells a story!

Senior business analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity to grow and develop skills in different business areas. I joined as a call centre agent with no IT or Business Change experience, but have done several professional qualifications (UAT, ITIL, BA) under the RAC training schemes. Great supportive colleagues Friendly enjoyable atmosphere Flexible

Cons

Things can get a bit hectic working for a dynamic business always looking to push forward, often competing priorities and being pulled in multiple directions. Expectations can sometime be a bit unrealistic

RAC Response

1y

Thanks for sharing your experience and for 25 years of incredible service - wow! It’s really inspiring to see your growth from a call centre agent to a Senior Business Analyst, and we’re glad you’ve found development opportunities, support, and a positive work environment along the way. We appreciate your honest feedback about the pace and competing priorities—your insight helps us continue improving. Thanks again!

5.0

Jul 4, 2025

first 2 months

Facilities manager

Recommend

CEO approval

Business Outlook

Pros

teamwork, friendly, appreciation, inclusion, flexibility

Cons

slow process sometimes Inc. Decisions

RAC Response

1y

Thank you for your feedback. We're glad to hear you value the teamwork, inclusive culture, and flexibility. We appreciate your note on decision-making speed and will keep that in mind as we continue to improve. Please rest assure, our people are at the heart of everything we do and so we'll continue to show our appreciation every way we can!

Viewing 496 - 498 of 1,056 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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25 years of service tells a story!

first 2 months

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