Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.2 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Great team and community in the company" ((in 41 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "pension is not market leading" ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 7 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 6 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,057 total reviews)

Dave Hobday

92% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Career opportunities

4.2

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,057 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

May 2, 2025

Experience of a Retention Specialist

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Extremely friendly work environment, flexible hours. Strong reputation of promoting competitiveness by awarding bonuses and awards.

Cons

Fast paced training, could potentially be overwhelming at times however, support is always available when sought.

5.0

May 2, 2025

Experience with RAC

Renewal specialist

Recommend

CEO approval

Business Outlook

Pros

I would say that the RAC is the place where you can find the real support from everyone. The day i joined the RAC i was little bit scared but all the management, colleagues and seniors are such a cooperative team and now i can say that if RAC offers me seven days in a week i would happily accept it.

Cons

The only cons i would say that the location a i have to take two buses other than that i haven't find any cons yet and never will i surely.

5.0

May 2, 2025

Unparalleled career progression opportunities

Customer service expert

Recommend

CEO approval

Business Outlook

Pros

- Welcoming + friendly team - Very supportive during the training stages and after - Various career development opportunities - Regular recognition and prizes for high achievers and hitting goals - Delicious food served at the on-site canteen - Call conversation guidance made very clear and logically explained - No pressure to achieve targets - constant support given when needed or requested - No micro-management here which may have been experienced in other companies - Lots of celebratory events every few weeks - Paid breaks

Cons

- Nothing out of the ordinary

Viewing 628 - 630 of 1,057 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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