RAC reviews

4.5

89% would recommend to a friend

(1,052 total reviews)
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Dave Hobday

93% approve of CEO

84% positive business outlook

RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jun 9, 2023

Worst company to work for

Recommend
CEO approval
Business Outlook

Pros

Money and meeting some respectful customer

Cons

worst customer service no support from managers and always blamed instead of being listened to loads or micro managing dealing with difficult customer that lack common sense getting told to do unsafe repairs even though you don't feel safe with to save cost on towing and other services customers getting rude to patrol because the office have promised them repairs or tows that you then get blamed for doing expected to do more then what was told during joining they have no respect for there staff they go on about health and safety but expect you to do repairs that are shocking and is more safe recovering working for RAC is like working for OXFAM for car owners

1.0
Jun 6, 2023

Absolutely Diabolical

Recommend
CEO approval
Business Outlook

Pros

Most people are nice and empathetic, probably due to building trauma bonds from working here

Cons

Absolutely everything, One of the most degrading and mentally draining jobs in existence. Prepare to be shouted at for hours on end by customers who have been left roadside for hours, sometimes even days. There is no complaints number, or proper escalation process in place meaning call handlers take the brunt of it all.

Viewing 745 - 747 of 1,052 Reviews

Glassdoor has 1,120 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.