RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)
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Dave Hobday

93% approve of CEO

84% positive business outlook

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Apr 21, 2017

Difficult environment, very bureaucratic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some interesting technology. Mostly pleasant people

Cons

Incredibly noisy environments in the Bristol and Walsall offices. Mostly open-plan and in Bristol even open-floor, in that noise from the floor below carried up. Crowded and distracting. One IT team was stationed right next to a call centre. Tech staff are still nevertheless supposed to concentrate and work, regardless. Working from home not permitted. You may be familiar with the managerial approach - you have average equipment, an appalling work environment, but as long as you are sitting on your seat, you are being managed. Very bureaucratic processes, and processes half-understood or half-implemented. Agile *couldn't* be adopted but there were still stand-ups that only the senior manager derived any benefit from - they were the bane of everyone else's day but nobody felt able to broach the subject. Project managers who didn't' understand technology and seemingly didn't understand project management either were let loose on designing 'processes'. An oddly hierarchical management structure meant decisions were taken, and pretty firm targets set, before the tech staff had any sight at all of the objectives. I was warned beforehand by an ex-colleague who'd lasted 11 months what the culture was like. I nevertheless risked it. I'm half-glad I did but I'm also relieved to have left within a short amount of time.

1.0
Mar 19, 2017

Breakdown advisor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None - constant change in temporary staff , no career prospects

Cons

Just a number to the RAC , they get rid of you as quick as they employ you.

1.0
Mar 8, 2017

Not a good environment for IT professionals

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Office in a location that is easy enough to get to, canteen is more than enough for lunch on those rainy days, IT department does contain very talented and experienced developers. In general I think there is a want to change things but it is very slow in gaining pace and may never be championed due to the business.

Cons

In general RAC is not a great place for IT professionals such as developers, due to various 1970s styles ways of working, like enormous amounts of technical debt and no time to address it, continuous changing of goal posts in sprints (anti-Agile 101) and a very poor set of infrastructure (which is basically outsourced). There is a severe lack of team mentality and teams very much work in silos. Oh and the parking and facilities (toilets!) are just ridiculous, I mean...it just defies words.

Viewing 1033 - 1035 of 1,050 Reviews

Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.