Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great teamworking ethos and culture" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Mar 22, 2021

Avoid

Legal advisor

Recommend

CEO approval

Business Outlook

Pros

The office was very nice and looked over motorway

Cons

The management were terrible, micro managers.

5.0

Nov 26, 2020

What a great employer!

People services

Recommend

CEO approval

Business Outlook

Pros

RAC is a great place to work, the people across all Business areas get on so well, if you need help for example all colleagues are there to help you. You are absolutley trusted to get on and do your job but offered support along the way. When you do something above what’s expected you will always be recognised as a #orangehero.

Cons

Can be very fast paced at times but that just gives you drive and motivation to keep going and get the job done.

1.0

Oct 27, 2020

Awful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free hot drink when given bad news.

Cons

7 years of tenure and 2 pay cuts later, I have to say this company treats their staff like modern day slaves. And they do not treat their members any better by driving prices up every year! No thanks for tenure. Bonus slashed by 50% and basic wage put down by 30% for some. Basic wage may be higher than other call centers but I can guarantee you, you will be better appreciated as a human being by other organisations. If you would to relive your high school days and be treated like a mindless teenager then this job is definitely for you.

Viewing 124 - 126 of 1,050 Reviews

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RAC

RAC reviews

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Avoid

What a great employer!

Awful

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