Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Fun and friendly colleagues" ((in 63 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great team and community in the company" ((in 44 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management Fire and rehire attitude Many people come and go" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Oct 25, 2024

2 Year review

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Fellow patrols are great. Overtime always available.

Cons

Holiday leave is difficult to get approved. Very figure driven.

4.0

Sep 24, 2024

Working for The RAC In Bradley Stoke

New business sales advisor

Recommend

CEO approval

Business Outlook

Pros

The RAC is a great place to work, The Bradley Stoke contact centre is a welcoming and friendly place, the sales floor has a lively atmosphere and there is great provision for break and lunch spaces and there is a fantastic on site caterer. I work in the New Business Team which is a friendly place to be and the Managers are all really nice, helpful and supportive. The job is varied as we speak to all kinds of people and sell a range of different breakdown policies which keeps it interesting.

Cons

The pay structure is good and bonuses are achievable with great earning potential but the negative side is that failing just two calls within a month for Quality Assurance will take away whatever bonus you have earnt which is very harsh.

3.0

Sep 14, 2024

Could be better

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Can OTE £40K plus but have to put a lot of effort into it. Not worth the mental stress of being screamed at down the phone by irate customers

Cons

Things change at a whim, company policy thrown out the window when it suits the company

Viewing 166 - 168 of 1,050 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

2 Year review

Working for The RAC In Bradley Stoke

Could be better

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