Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and community in the company" ((in 48 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "No career progression" ((in 8 reviews)); "constant pressure to hit targets" ((in 8 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,052 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

3.0

Mar 24, 2026

RAC

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good wages and overtime pay extras for phone fix covered parking, go in with what can I get out of this and don't take anything personally you will be OK

Cons

Don't expect much help from management as they are to busy dealing with keeping there own jobs to help you. You will see senior management on regular basis but that's just for show.

RAC Response

3mo

Thank you for taking the time to share your experience after so many years with us. We’re glad to hear you valued the pay and overtime opportunities, and we appreciate your long-term contribution to the RAC. We’re sorry to hear you didn’t always feel supported by management. We always encourage colleagues to raise any concerns with our People Services (HR) team so we can investigate and address issues as early as possible while you’re in role. This helps us put the right support in place and prevent problems from escalating. Feedback like yours helps us continue improving how we support our teams, and we wish you all the best in your next chapter.

5.0

Mar 18, 2026

Great please

Renewal specialist

Recommend

CEO approval

Business Outlook

Pros

Super good training, feeling really informed and they make it clear we always can ask for help. Nice office as-well and really lovely people.

Cons

None not cons found yet

RAC Response

3mo

Thank you so much for taking the time to share your experience. We’re delighted to hear you’ve had such a positive start, especially with the training, support and team environment. It’s great to know you feel informed and comfortable asking for help - that’s exactly the culture we aim for. We’re glad you’re enjoying the office and your colleagues too. Thanks again for the lovely feedback, we’re really pleased to have you on the team!

5.0

Mar 10, 2026

Great Place to work

Academy trainer

Recommend

CEO approval

Business Outlook

Pros

Forward thinking, Focused on greatness, supportive.

Cons

Personally find it hard to find any cons.

RAC Response

3mo

Thank you for your fantastic feedback and for your long service with us. It’s great to hear you find RAC forward‑thinking, supportive and focused on doing things the right way. We’re really proud of the culture we’re building, and it’s brilliant to know it’s reflected in your experience.

Viewing 289 - 291 of 1,052 Reviews

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