Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 61 reviews)); "Work from home is available" ((in 41 reviews)); "Very happy with my job and very flexible hours as well." ((in 19 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great coworkers and people to work with" ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "Benefits are good, but could be a little more affordable." ((in 28 reviews)); "Management is young and in a clique" ((in 27 reviews)); "The oxford site is full of favoritism no communication or order." ((in 17 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

2.0

May 26, 2021

A good starter job that usually leads nowhere

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Schedule - not too bad and usually can find something that works Work from home - new to 2020 but this is still nice Friendly coworkers

Cons

Pay is low and usually not enough for what you do/deal with No advancement opportunity unless you kiss butt Some supervisors are idiots and lazy but RDI still keeps them A lot of people slacking and making your job harder but RDI still keeps them to meet quota - quantity over quality

RDI Response

4y

Thank you for your comment. At RDI we support many lines of business which allows us to have schedule flexibility when it comes to our production schedules. Many of our locations do offer work at home employment options (and we even provide the computer equipment). Pay can be based off previous work experience and some campaigns we even offer shift differential for later shifts.

2.0

May 25, 2021

Good for temporary work.

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Easy to get in. Easy to get to work. Variety of different campaigns to choose from.

Cons

Over crowded. Lack of proper training and lack of working tools and resources. Revolving door company.

RDI Response

4y

Thanks for the comment. You are correct, being a BPO (Business Process Outsourcing) we have many different lines of business we support. This can range from customer service, technical support, sales, email & web chat and more! At RDI we offer paid training for every campaign that we hire for and even can offer additional training to employees that might need/ask for it. Leadership handles weekly coaching sessions with their teams to ensure we are using best practices and to give positive feedback.

3.0

May 19, 2021

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Hours are flexible. Sometimes fun.

Cons

They invest more in their new employees than long term employees.

RDI Response

5y

Thank you for your comment. You are correct, since we support many different campaigns we often are able to offer flexible schedules! At RDI we offer training, coaching and free courses for all levels of employees to continue with their professional development.

Viewing 475 - 477 of 884 Reviews

Jobs at RDI

Call Center Sales Agent

RDI

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A good starter job that usually leads nowhere

Good for temporary work.

Decent

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