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      RDI

      Engaged Employer

      RDI reviews

      4.0

      78% would recommend to a friend

      (884 total reviews)
      avatar

      Bronson Trebbi

      78% approve of CEO

      70% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.6

      Compensation and benefits

      RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      884 reviews
      5.0
      Oct 22, 2020

      Fantastic Place All Around!

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They are flexible and understanding that we are people with personal lives that can be difficult. There is a lot of dedication from the supervisors to their agents that are meant to provide proactive improvement measures and success There are many resources that are offered for personal life growth and achievements. Opportunities for advancement exist when performance is proven.

      Cons

      The calls themselves can be challenging, but I find this to be more of a pro as it gives you something interesting to work with daily rather than mindless busy work!

      4.0
      Oct 18, 2020

      Will go to bat for you, but mentally harsh work.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Constant opportunities for improvement, decent pay+benefits, opportunities for advancement

      Cons

      Mentally difficult work, can easily be overwhelming. Awkward scheduling

      avatar
      RDI Response
      5y
      Thanks for taking the time to share your comments. Both Customer Service and Sales each present their own sets of Challenges and Rewards. The key to success in both is seeing the big picture of the work we’re being tasked with. In both cases our clients are asking us to take care of their customer regardless of how frustrated or upset the customer is. Oftentimes, GRIT is required to work through any challenge and we always come out stronger in the end. The more we do it, the better we do it and the less overwhelming the work becomes. Keep up the great work!
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      Glassdoor has 916 RDI reviews submitted anonymously by RDI employees. Read employee reviews and ratings on Glassdoor to decide if RDI is right for you.