RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)
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Bronson Trebbi

78% approve of CEO

70% positive business outlook

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews
4.0
Feb 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Great work environment and Ell Well program.

Cons

Upper Management is not that great.

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RDI Response
6y
It’s great to hear that you’ve been with us for 3+ years! It must mean we’re doing something right. We appreciate your thoughts on our management team. We are always striving to be better, every day. If there is something specific you have a concern about, we have a “suggestion box” as well as an open door to our Culture Director who is always happy to discuss concerns.
1.0
Feb 21, 2020
Recommend
CEO approval
Business Outlook

Pros

There are no pros to speak of

Cons

No place to park. No room for advancement

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RDI Response
6y
We appreciate you taking time to comment on your experience at RDI. Most of RDI’s success over the past 42 years is that we do promote from within. It’s very common to find leaders in this company who have been with us for 5, 10, 15, 20+ years and who have worked their way up from even a part-time Customer Service Representative. There is a focus to provide each and every employee the resources needed to be successful. All employees are encouraged to speak with one of our Culture Directors or Talent Acquisition team to discuss opportunities for moving up in the company.
2.0
Feb 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Hours are fairly consistent, Your coworkers are amazing.

Cons

They don't pay well at all. $11hr is not enough to live on, work week is 32 hours or so a week. The management will tell you one thing, knowing full well things are changing tomorrow. Programs can end at the drop of a hat. A lot of cold calling trying to sell products. The environment is toxic. Your co-workers are what will get you through, you will notice a lot of people that feel trapped. This job drains your soul.

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RDI Response
6y
Thank you for sharing your comments on your RDI experience. We have been operating as a successful contact center for 42 years. One of the reasons for that is our HUSTLE. We partner with over 100 clients across the country, and yes… sometimes we are asked to make changes on the fly. But we prioritize the well-being of our employees over all else. We offer both full time (35+ hours/week) and Part time (22+ hours/week). We also hope every RDI employee understands that we have a Culture Director (ELLWell) at each site whose door is always open to discuss all manner of concerns. Our focus is to make sure that each employee feels 1. Your job is important, 2. Your voice is heard, and 3. You have an opportunity to grow within the company. You are correct, our employees are the driving energy of RDI.
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Glassdoor has 916 RDI reviews submitted anonymously by RDI employees. Read employee reviews and ratings on Glassdoor to decide if RDI is right for you.