Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 59 reviews)); "Work from home is available" ((in 42 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 21 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment, one of the best place to work, learn and teach others." ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 50 reviews)); "Management is young and in a clique" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 25 reviews)); "The oxford site is full of favoritism no communication or order." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

4.0

Apr 10, 2018

Anon

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling, will work around school schedules, lots of opportunities

Cons

People are moved into management positions out of necessity and not always due to being the most qualified candidate.

4.0

Apr 9, 2018

Anonymous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Incredible place to learn and grow. You can gain and refine many skills by working at RDI. The people are fantastic. People here, from my experience, treat employees with significant respect. You are able to really bring any issue to your management staff and they are open to help and listen. I have seen more gratuity here at RDI in my time here than I have seen while in any other industry. There is an extreme focus on balancing work and real life issues.

Cons

It is a call center. The work is difficult and can be mentally draining. You can find new adversity to face on a day to day basis. All of these cons are however excellent towards anyone's development.

5.0

Apr 9, 2018

A PLACE TO LEARN AND GROW~

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

RDI is a great place to earn, learn and grow. We have one of the best cultures I have seen in a workplace. Most of management/supervisors started off on the phones - it really gives everyone an opportunity to advance. With taking some initiative and a positive attitude, RDI really can take you anywhere. If it doesn't take you where you want to be, you will at least learn skills kthat will be beneficial in the future no matter what you want to. The atmosphere is awesome! We have so much fun; we play games, have incentives, have pot lucks/cookouts, go to events. I truly enjoy being employed with RDI!

Cons

no cons - I truly love working here.

Viewing 661 - 663 of 884 Reviews

Jobs at RDI

Call Center Technical Support Representative- 2nd Shift-Remote

Customer Service Call Center Agent

Clinical Monitoring Standards Lead

Network Operations Center Engineer

RDI

RDI reviews

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Anon

Anonymous

A PLACE TO LEARN AND GROW~

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