Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 61 reviews)); "flexible with work hours, and you can work from home." ((in 39 reviews)); "Great coworkers and people to work with" ((in 22 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 21 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 51 reviews)); "Management is young and in a clique" ((in 27 reviews)); "Benefits are good, but could be a little more affordable." ((in 25 reviews)); "Micro managing, no opportunity for advancement on certain programs, favoritism is big there so it’s best to know someone or else you will not be promoted." ((in 17 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 14 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

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RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

5.0

Jan 31, 2024

Thoughts after 10 years....

Talent acquisition manager

Recommend

CEO approval

Business Outlook

Pros

Why have I remained with RDI for over a decade? It's simple – RDI is among the few companies that truly practices what it preaches. I have the privilege of being part of a vibrant and forward-thinking workplace that champions creativity, innovation, and continuous learning. RDI not only invests in my development but also ensures access to diverse growth opportunities, empowering me to reach my professional aspirations. Collaborating with fellow professionals is seamless, creating a positive and inclusive workplace where every contribution is valued. Our culture is unparalleled. We work hard and play hard! It's not just about achieving goals; we also celebrate milestones, birthdays, and achievements together. How many people can genuinely say they love coming to work every day? Engaging in meaningful community initiatives and corporate social responsibility programs is ingrained in our culture, allowing us to contribute to a greater cause and make a positive impact beyond the workplace. RDI's commitment to walking the walk has made my journey here incredibly rewarding.

Cons

The benefits offered could be better

RDI Response

2y

Thank you for sharing your 10+ year journey at RDI. Your description of a vibrant, forward-thinking workplace that champions creativity and continuous learning is inspiring. The company's commitment to your development and diverse growth opportunities is commendable. The positive and inclusive culture, combined with a seamless collaboration, is noteworthy. Your engagement in meaningful community initiatives reflects RDI's commitment beyond the workplace. We appreciate your feedback on benefits, and your encouragement to management is valued. Thank you for your dedication to RDI.

5.0

Jan 31, 2024

Survey

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Kind people, peoples dedication to work hard.

Cons

Within my 3 months being here I haven't noticed any cons while working here full time on site.

RDI Response

2y

Appreciate you sharing your positive experience at RDI. It's fantastic to learn about the kindness of the people and their dedication to hard work. Your keen observation of not encountering any cons during your first three months is truly commendable. Your supportive words to the management are highly valued!

5.0

Jan 30, 2024

RDI stand out among all my previous employers.

Sales agent

Recommend

CEO approval

Business Outlook

Pros

*Very flexible with maintaining regular doctor appointments. *Leadership is hands-on and involved. *Provides ample opportunity for growth.

Cons

*Sometimes there are communication troubles with people who need to know. *Encouragement from Leadership is sometimes lacking.

RDI Response

2y

Thank you for sharing your experience at RDI. It's great to hear about the flexibility with maintaining doctor appointments and the hands-on involvement of leadership. Your feedback on communication challenges and the need for more encouragement is noted. We appreciate your input, and we'll strive to enhance the encouragement aspect to ensure a more positive work environment.

Viewing 133 - 135 of 884 Reviews

Jobs at RDI

Call Center Agent- WFH after 60 days

Customer Service Call Center Agent

Call Center Customer Service Representative

Spanish Bilingual Dispatcher/Customer Service

RDI

RDI reviews

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Thoughts after 10 years....

Survey

RDI stand out among all my previous employers.

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