Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 59 reviews)); "Work from home is available" ((in 42 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 21 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment, one of the best place to work, learn and teach others." ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 50 reviews)); "Management is young and in a clique" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 25 reviews)); "The oxford site is full of favoritism no communication or order." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.6

Compensation and benefits

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

884 reviews

1.0

Dec 21, 2022

Working at RDI

Software developer

Recommend

CEO approval

Business Outlook

Pros

Everybody is really nice and helpful at the HR department.

Cons

Slow workflow, Misleading information about the position, No opportunity to improve,

RDI Response

3y

Thank you for your feedback. RDI makes sure that we have cross-functional teamwork. This allows different departments to share their best practices and information while collaborating towards the common goal of educating each candidate. We’re sorry you did not get to experience this while you were at RDI but wish you the best of luck on your future endeavors!

3.0

Dec 11, 2022

They was not completely fair in their Moto

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work at home The pay was good

Cons

They chanted a moto about being all for their employees but didn't even give me the time to train before letting me go due to my rates not being low. I got 3 days and everyone else got 5 days. Plus the manager was not very professional at all. They dropped the zoom call and proceeded to talk terribly about me. 2 weeks before Christmas.

RDI Response

3y

Hello and thank you for your feedback. RDI strives to provide exceptional training in all forms. We understand that people learn in different ways and because of this we have training specific for Kinesthetic, Audio, Visual learners and more! Our trainers take weeks before the classes start to prepare their lesson plans to guarantee the success of every agent. We’re sorry you didn’t get to experience this but we wish you the best of luck in your next adventure!

5.0

Dec 6, 2022

Review

Team leader

Recommend

CEO approval

Business Outlook

Pros

Nice environment and place for working

Cons

There are nothing about working there

RDI Response

3y

Thank you so much for your feedback! We’re glad to hear that you are enjoying your time here at RDI. We hope to have many more years to come!

Viewing 292 - 294 of 884 Reviews

Jobs at RDI

Call Center Technical Support Representative- 2nd Shift-Remote

Customer Service Call Center Agent

Clinical Monitoring Standards Lead

Clinical Data Manager - Data Integrity & Investigation

RDI

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Working at RDI

They was not completely fair in their Moto

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