Hard to get and keep a consistent schedule, schedulers and managers are massively outnumbered by RAs, so I don't blame them. Its quite obvious that they cannot give the level of detail that is needed for a truly smooth and efficient scheduling process that would be better for both RAs and the company.
HR is difficult to contact and takes a very long time and many attempts to get an answer to questions.
Company apps and website are outdated, prone to glitches, not modern or as efficient as they could be whatsoever, so much room for improvement.
Outdated product lists (wrong sizes, duplicates, bad descriptions) lead to slower collections.
The transition of doing NIQ collections inside of the InfoQuest app instead of the NIQ app was terrible from December to mid March. There were severe slowdowns in iOS and repeated crashes in Android. InfoQuest was not designed for these 1500+ item jobs. That being said, things have improved massively in the last couple weeks. Almost as good as before the transition but still seems like a bad change overall to end users.
The structure changes that occurred in December - March resulted in my communication with management basically stopping. It was basically not possible to reach my TEM via email and I couldn't call my scheduling specialist. Thankfully things have changed back to the pre-December-esque system and communication has improved the last 2 weeks since they changed back.
