REI reviews

3.6

64% would recommend to a friend

(4,373 total reviews)
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Mary Beth Laughton

38% approve of CEO

33% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Jul 13, 2015

Cashier

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of happy people with a good quality of life standard of living. Lots of nice products with decent discounts.

Cons

The highest level of management does not treat all employees equally. There are favorites and it is clearly represented in the interactions.

4.0
Jul 13, 2015

Cashier

Recommend
CEO approval
Business Outlook

Pros

Awesome discounts, awesome coworkers, relaxed workplace, casual attire, longer than required breaks, awesome training, tons of after/off work clinics and activities, encourages travel

Cons

hard to transfer to other positions, tough to move up, not so great pay for my experience, discounts are getting more limited, hours are based off membership conversion

3.0
Jul 11, 2015
Recommend
CEO approval
Business Outlook

Pros

The philanthropic arm of REI does a lot of amazing work to protect open spaces, public lands and our national and state parks. The products REI carries are top quality and the level of customer service provided is rarely seen in retail. When it comes to environmental conservation and advocacy REI is on the cutting edge.

Cons

The only real issue I ever had with REI is the retail strategy used when it came to employment. Employment with REI is kind of perceived as a privilege. There's this attitude sometimes that because of the great employee discounts they offer that everything else can get overlooked. It's an amazing job if you don't really need to make a living. Perfect for students and the semi-retired who have loans or other forms of income to rely on. In 14 months of employment with REI I never once received any consistency in scheduling, I never "qualified" for access to health benefits or PTO, and I never once had any opportunity to work full-time. My hours would fluctuate, sometimes wildly, and I simply never felt very appreciated or adequately compensated. It surprised me when I realized early into my employment with REI that they use similar hiring and staffing techniques that any Target or Walmart would use. Rather than having a solid full-time work force, REI relies on leaning very hard on management while using a large part-time staff who may never qualify for benefits. If I were still in school this would not have been a problem but now that I have a degree and student loan debt I simply could not afford to remain employed at REI. I voluntarily left REI for full-time work at a higher wage.

Viewing 3763 - 3765 of 4,373 Reviews

Glassdoor has 4,512 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.