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      REI

      Engaged Employer

      REI reviews

      3.6

      64% would recommend to a friend

      (4,372 total reviews)
      avatar

      Mary Beth Laughton

      38% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      REI has an employee rating of 3.6 out of 5 stars, based on 4,372 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      4K reviews
      3.0
      Feb 25, 2015

      Customer Service

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Managers, nice benefits, extremely nice coworkers and great discounts. Nice relaxed environment with decent pay. Yearly bonus is also nice

      Cons

      Customers can be mean. Changes in return policy can cause discomfort between members and customer service. Conversion rate can be difficult to maintain.

      4.0
      Feb 17, 2015

      Great Company, Great Benefits, relocation for promotion

      Sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with are fantastic filled with passion about living and going on adventures. You have people that only work there part time and have careers outside of REI. Training is ongoing and most of the time throughout the year by employees and company reps. You can have the work life balance at REI. I was never affected by this but full time employees would not get full 40 hrs, but just become a point person early on and you will be scheduled full hours. Benefits are fantastic for part time and full time employees. Profit sharing 401k and health benefits are very affordable. Pro deals are a bonus.

      Cons

      Personal growth was there if you were willing to move around the country to be a supervisor and you will work your way up the ladder. The Denver Market was EXTREMELY competitive. They claimed that they would hire for a supervisor from your local market but the person that would get it was from outside your market and then when someone would apply for a position outside of your current market they would get hired. I still have friends that work there and say they have changed this, but no personal experience. The compensation is equivalent to retail, which is not fantastic. Hired at $9.25 and when left $12.75.

      4.0
      Feb 17, 2015

      Good for the Discounts

      Sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment Careful consideration for improvements Awesome co-workers

      Cons

      Repetitive, still a sales job

      Viewing 3844 - 3846 of 4,372 Reviews
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      ReviewsREI reviews

      Glassdoor has 4,511 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.