REI reviews

3.6

63% would recommend to a friend

(4,370 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,370 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 12, 2014

Misdirection

Recommend
CEO approval
Business Outlook

Pros

Great discounts. Camaraderie amongst the employees.

Cons

Managers that have no product knowledge. Managers that do not believe in the REI philosophy of work/play balance.

1.0
Aug 11, 2014
Recommend
CEO approval
Business Outlook

Pros

- If you're an outdoorsy person, you already know REI's your toy store. The employee discount was 10%-50%, so it was pretty easy to get whatever you wanted. - For retail, the training was significant. Vendors came in often and gave talks, and there was plenty of hands-on time. A minor downside is having to go all the way out to the store on a day off to attend a training. - There's a variety of things to do each day in the store, so it's pretty tough to get bored.

Cons

- Useless, utterly insulting store-level management. Apart from the day-to-day complete lack of leadership, there was all manner of corporate double-speak and bureacracies. The real kicker came when a co-worker was accused of stealing. Apparently management had, in their infinite wisdom, decided to put a hidden camera in the stock room(!) to combat huge shrink numbers. They used the footage to fire said co-worker for theft when they saw him "moving things around" in back. Needless to say, "moving things around" was part of the job, and the whole thing just came off as paranoid and nuts. I left soon after that. I heard later the manager got REI's version of 'employee of the year' a few months later. - The pay is pretty terrible. Granted, I haven't worked there in a couple years, but I really doubt it's magically jumped up to the living-wage range. Benefits are available to part-time employees after a certain amount of time, but the health coverage was negligible and I don't think it even included dental. - I had open availability, but had to pick up shifts my co-workers dumped because I only got scheduled for 25 hours a week. Somehow, people with other jobs/kids/school were still scheduled the same hours week after week when they dropped shifts. - Not much room for upward mobility. There are a couple supervisors per store, a store manager and his/her asssitant. If you want decent hours and pay, you'll have to shoot for one of those spots, which will probably involve a transfer.

5.0
Aug 11, 2014

Family

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

REI offers great benefits, and time off as soon as you are hired. The company is all about improving professionally and personally. Wonderful company to work for.

Cons

Hours within a retail store are always going to be difficult to get, especially during slow times of the year. but if you can with REI as a part time job it is excellent. Product quality is going down hill fast. Price are rising even though they are finding cheaper ways to make their products.

Viewing 3928 - 3930 of 4,370 Reviews

Glassdoor has 4,509 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.