REI reviews

3.6

63% would recommend to a friend

(4,369 total reviews)
avatar

Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Aug 4, 2014
Recommend
CEO approval
Business Outlook

Pros

-Most of the people you work with have similar interests. I have gained friends and activity buddies because most of us are into the same things -PRODEALS

Cons

-inconsistent hours -low pay -must have a second (or third) job to pay bills but they want you to have an open schedule for them -focus on membership sales and mobile transactions but not actual outdoor gear knowledge and experience -scheduling is directly tied to membership sales -constantly said "we can train you" but that training never actually happened -saw people get promoted that know very little about the outdoor industry and business in general -eliminated benefits for employees averaging less than 32 hours per week / would constantly keep employees below 32 hours because it is considered full-time to work 32/wk -claim to care about stewardship and the community but I saw very little outreach and work within the community -hire a large number of employees that have no knowledge of the outdoors or products (i.e. an employee working in camping that had not actually been camping/backpacking/hiking before while an employee with experience and knowledge was working in clothing)

3.0
Aug 4, 2014

Not what it used to be?

Recommend
CEO approval
Business Outlook

Pros

Working with a lot of like-minded outdoorsy people is a lot of fun, and learning all about the different products has been great. Training is very good, they make sure you have at least a decent knowledge of what you're selling. The connection to the Outdoor School is AWESOME.

Cons

Management is extremely pushy/aggressive about selling memberships. Many of my fellow coworkers lie to customers just so they can sell more memberships, and I constantly have customers ask me if we are on a commission-based salary because they are harassed so often (we are not). Maybe just a unique aspect to the store I work at? Also keep in mind that although REI offers great benefits, that only applies to full-time employees, and getting a full-time position is extremely competitive (you have to sell a ton of memberships regularly). You are also only given hours based on the memberships you sell, so if you don't sell many memberships, expect a 4 hour work week (I am only disgruntled about this because I had been promised 25+ hours when I was hired).

5.0
Aug 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Good people, nice environment and awesome perks!

Cons

The only bad thing about working at REI was the limited opportunity for promotion.

Viewing 3934 - 3936 of 4,369 Reviews

Glassdoor has 4,508 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.