REI reviews

3.6

63% would recommend to a friend

(4,369 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Jul 17, 2014

Intereting

Recommend
CEO approval
Business Outlook

Pros

Learning to sell and interact with people in a positive manner.

Cons

The selling of memberships over product was something I'm still confused about.

5.0
Jul 15, 2014

Customer service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, cool gear, fun outdoor atmosphere.

Cons

None I can think of.

5.0
Jul 9, 2014
Recommend
CEO approval
Business Outlook

Pros

• The on-boarding and training process was impressive • For several days the managers presented every detail of what was expected of the staff • Formal training was delivered effectively and time give to practice and make errors • When new employees ask the “dumb” questions everyone is happy to help and did not judge • The processes and procedures are well defined and documented. They admit when a process need to be improved but have a reasonable answer to every situation for the present moment. • Positive attitudes! The only place I’ve ever worked where there wasn’t really a rumor mill that I could detect • When I messed up they handled it professionally and avoided making me feel bad about myself • From employee to store manager, the people were truly fantastic

Cons

• The corporate IT staff is working on it, but the tools were aging and slowed the delivery of customer service • Hours are competitive and subject to the cycles of retail and the local store

Viewing 3943 - 3945 of 4,369 Reviews

Glassdoor has 4,508 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.