REI reviews

3.6

63% would recommend to a friend

(4,369 total reviews)
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Mary Beth Laughton

35% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Apr 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Non management employees genuinely care about each other and the company but this is rapidly dissipating. The gear discounts are good at first but there is a point in time where you have all the gear one could possibly ever need not to mention that it is hard to afford the gear even at the discounted price. Remains a co-op...for now.

Cons

The Fairfax store, for many years, has been a home away from home and a place that you looked forward to the interactions of both employees and customers alike. Now, it takes every ounce of my being just to get out of the car and walk across the parking lot to work a dead end job where store moral has fallen off the table. Hours are cut during the slow periods to "meet business needs" all the while treated like a second class employee. Once business picks up, you are scheduled to the max of your availability and expected to care about a company that only a few short moths ago, cast you aside. Often times during this busy time you are scheduled six, seven, sometimes nine days in a row and if you speak up about it you are reminded how you wanted more hours. Employee turn-over is on the rise and there is nothing being done to retain the employees because management views you as expendable. The compensation and wage increases are a joke and are at the point of being just a notch above a slap in the face with no solid reason or goals of how you could do better and when asked how to make more money you are told to move up in the company but there is a lack of upward mobility and the "endorsement process" is a mythical process that has no guidelines. The endorsement process has lead to more departures of many, many high quality employees than is has seen promoted to the ranks of management. My advice to you is to seek employment with any other company but this one, if you are going to be treated like a second class employee, you might as well get paid more for it. There is a reason why this company dropped from a top 10 on Fortunes Top Companies To Work For list all the way down to 69th. The staff are crying out, lets not hope it falls on deaf ears.

1.0
Apr 30, 2014

No longer a good place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers are great, caring, active people that are trying their best to stay positive at a time when morale is low. Great discounts on gear.

Cons

Rei (Fairfax)was a great place to work for many years but sadly the company is moving in the wrong direction. The pay is low, the hours are inconsistent and employees are scheduled just below the minimum threshold of hours so we don't receive holiday pay. Many of us have had to add vacation time to every pay period to keep our hourly average up so we don't lose our health insurance benefits (20hour average needed) because we are not scheduled enough hours. A few employee lost their insurance coverage. Many of us earn vacation time but don't make enough money to go anywhere. Morale is low and many employees would leave if they had an option and trust me they are looking. REI Fairfax is all about the numbers, selling memberships , cutting payroll and has become a very tense place to work with upper management watching your every move. Corporate control is high and my direct managers are really powerless to be advocates for their staff. Job advancement is virtually non existent since the restructuring a few years ago. Pay raises don't cover a cup of coffee a week. The only people who can afford to work here have a spouse who is the main bread winner or have a good full time job and work here part time for discounts.

5.0
Apr 29, 2014
Recommend
CEO approval
Business Outlook

Pros

I love the gear, our customers and the team I work with. I never dread going to work and find myself putting in extra time. I love what REI stands for and find it easy to talk about the Co-Op. I really appreciate the direction that executive management is taking our company.

Cons

Pay is not the best, but fair considering comparable employers. Management above the store level seems to be more interested in their own career advancement. I think our marketing folks are too focused on the next trend and sometimes lose site of our core customer and our competencies.

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Glassdoor has 4,508 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.