REI reviews

3.6

63% would recommend to a friend

(4,369 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Oct 21, 2024

B

Recommend
CEO approval
Business Outlook

Pros

Cool outdoor stuff, overall good environment

Cons

Leadership taking things downhill at maximum speed

4.0
Oct 19, 2024
Recommend
CEO approval
Business Outlook

Pros

#1: Access to discounts and pro-deals #2: Competitive pay #3: Yearly summit pay/bonus #4: Great coworkers and store management

Cons

#1. Huge push to sell memberships and credit cards, often to the detriment of customer satisfaction #2. Hours fluctuate wildly for part-time employees #3. They hire despite not having enough hours to satisfy existing employee's needs #4. Very few opportunities to progress in your current role #5. Management opportunities are very rare #6: Endless customer phone calls to the store which waste time. IMO the store phones should be removed and calls should be directed to the corporate number,

2.0
Oct 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Amazing coworkers and great discounts

Cons

Lack of respected and appreciation for the sheer amount of work employees put in. Likes to brand itself as a left-leaning, fun-loving, chill workplace but hasn't been that way towards its employees for years. At one point cut everyone's hours back to the point that some weren't even getting scheduled for two weeks at time with no explanation. Only after significant pushback from employees about the lack of communication and hours did management fess up to a huge budget issue that was ongoing. When my store unionized the backlash and union-busting we experienced was abhorrent and did not follow the company image that REI sells to its customers. Apparently REI used some of the same lawyers and tactics to union bust as Amazon.

Viewing 457 - 459 of 4,369 Reviews

Glassdoor has 4,508 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.