4.0
Oct 19, 2024
Great in-comparison to other retailers, declining in comparison to the old REI
Current employee, more than 1 year
San Francisco, CA
Recommend
CEO approval
Business Outlook
Pros
#1: Access to discounts and pro-deals #2: Competitive pay #3: Yearly summit pay/bonus #4: Great coworkers and store management
Cons
#1. Huge push to sell memberships and credit cards, often to the detriment of customer satisfaction #2. Hours fluctuate wildly for part-time employees #3. They hire despite not having enough hours to satisfy existing employee's needs #4. Very few opportunities to progress in your current role #5. Management opportunities are very rare #6: Endless customer phone calls to the store which waste time. IMO the store phones should be removed and calls should be directed to the corporate number,