REI reviews

3.6

64% would recommend to a friend

(4,373 total reviews)
avatar

Mary Beth Laughton

38% approve of CEO

33% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Aug 22, 2020
Recommend
CEO approval
Business Outlook

Pros

life work balance is great

Cons

Not much evolution possible, salary not as high as market

2.0
Aug 12, 2020

Fantasy versus Reality

Recommend
CEO approval
Business Outlook

Pros

FANTASY: 'Oh wow, I can work with people that are outdoors-oriented. REI is a cool co-op. A different kind of retail environment. Good wages. Managers will be awesome and outdoorsy. They're a pretty big retailer with a decent reputation. Best positioned to ride out the COVID 19 pandemic!! Where do I sign-up?

Cons

REALITY: Reality is a bit different. Other over-the-top glowing reviews appearing here are pretty thin on details. Be alert regarding company placed reviews. REI lost a lot of employees due to the pandemic and they're yet to be replaced, Just sayin'... So yes, you're in the outdoors industry. But make no mistake once you're hired, it's about getting that great store discount. Period. Why? Because REI salaries are beyond disappointing. $15/hr? Because it's just part-time work, only. Because of high employee turnover due to COVID 19. Because loyalty to employees is now oddly unloyal. Despite robust outward appearances, REI is in 'pandemic panic' sales mode, and management's cool upbeat vibe changed dramatically as the stores reopened. REI has lost a lot of sales momentum and you'll feel it in the trenches. Seriously adding to the problem, many of America's parks, campgrounds, trails, etc., where REI customers go to travel and recreate are closed. Fun now? Define fun. Sure you're in an outdoorsy place. But, it's now a 'grind it out' retail environment during tough times just like all the other big box stores. Did I mention that it's about getting the store discounts yet? Yeah, that's the new Reality...

3.0
Aug 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours, community driven, Relaxed work environment, generally coworkers are nice.

Cons

Non competitive hourly rates, Hypocritical work policies, Overly entitled customers, inconsistent work hours. No incentives. Little room for growth. Managers play favorites. Weak benefits.

Viewing 595 - 597 of 4,373 Reviews

Glassdoor has 4,512 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.