REI reviews

3.6

64% would recommend to a friend

(4,373 total reviews)
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Mary Beth Laughton

38% approve of CEO

33% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Aug 31, 2018

Tech

Recommend
CEO approval
Business Outlook

Pros

Good product and service and knowledge

Cons

tough to get full time hours and pay is low.

3.0
Aug 29, 2018

Customer Service Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good culture and decent hours

Cons

no benefits unless work more than 20 hrs/week for a whole year then you are eligible, will not cross train you if you show interest, was stuck at front of store

5.0
Jul 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Honestly, outfitting those customers who were planning big trips was awesome. I worked in GA, so we frequently had people coming in who were going to hike the AT (or at least big sections). It was rewarding to have them come back and tell me how much they loved the gear I outfitted them with. I never felt any pressure to force people into a more expensive pack or tent, if they didn't need it. Generally the focus was on making sure people had the right gear so their outdoor experience was good. I liked getting regular pay raises, and I was glad that my hard work was appreciated with an unexpected pay raise once. Really fun people to work with (for the most part). Lots of my original group went on to become managers (I can count at least five). I know of one that became a manager at a flagship store, which really speaks to the room for mobility in the company. Health insurance is apparently very good, although I never had it. Employee discount was fantastic.

Cons

No surprise that some customers were jerks. When I first started, there was this weird competition to sell memberships (there was a chart that had everyone's membership sales for the month). This was a big metric of our performance, and I know for a fact that one employee who occasionally worked in the back office was "stealing" memberships from other people to boost their numbers.

Viewing 616 - 618 of 4,373 Reviews

Glassdoor has 4,512 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.