REI reviews

3.6

64% would recommend to a friend

(4,373 total reviews)
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Mary Beth Laughton

38% approve of CEO

33% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Mar 10, 2024

No longer what it once was

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None anymore. The discount isn't worth the way they treat employees. You can get an outdoor gear discount elsewhere without putting yourself through the pain of only being valued if you sell memberships and credit cards. REI used to be a great place to work...but no more.

Cons

They have moved to a culture where tenured knowledgeable employees are being laid off to save money. If you have an opinion that isn't part of the "plan", you are terminated. If you don't sell enough memberships and credit cards, you will be terminated. Retail store employees and managers are taking the blame for the failures of senior leadership, and senior leaders continue to be over-compensated despite failures. In contrast, store employees are barely able to survive. It's gone from a great organization to one that is being completely mismanaged at the highest levels.

3.0
Mar 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pro deals and discounts

Cons

Trainings were not through and then managers would get mad when employees did not know how to do certain things. REI fired all of their supervisors without notice and gave no explanation a few months back. Company is still trying to recover from the pandemic and hasn't made a profit since 2019. Expect this to be an impact on salary and bonuses.

Viewing 781 - 783 of 4,373 Reviews

Glassdoor has 4,512 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.