REI reviews

3.6

64% would recommend to a friend

(4,366 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Jul 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Culture, Values, Legacy, Service-orientation. Excellent work on the REDI front.

Cons

Regional Directors are feeling the squeeze and it's affecting managers across the country. Lots of side-conversations around negative impact on culture. Increasingly, senior leaders are out-of-touch with frontline retail and those frontline teams are feeling increased pressure. Managers aren't supported at the level they were pre-pandemic.

2.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

gear discounts, ability to work remotely

Cons

REI is a sinking ship. The culture it once had is on life support. The healthy business and differentiators it once had are gone. It is all about short term profit now, often at the expense of the members experience or actualizing the co-op's values.

1.0
May 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The people - you get to work with some pretty cool interesting people that are super nice, super accepting, and excited about being active

Cons

I only worked at REi as side job and have my regular full time job…what I saw in my 5 years working at REI is a company that wants employees to drink the CoolAid, wants customers to think the company is super progressive, and yet….there are employees working there that have been there 15-20 years getting paid just a little more than new employees - and they only got raises because REI was scared of employees unionizing. They also cut hours so much and they give hours to new employees over more tenured ones. I think that a lot of employees that start working there are super excited to be around all the gear and nice folks…but it’s so dangerous to get stuck working there. there’s not that much upward mobility, and if you get stuck there in non-management roles for decades…well then you have to accept seeing the constant stream of new folks that no very little, that get the same or just a little less than you. I think REI wants to have this image as being progressive and fair as a company but…it’s little more than a Walmart dressed up in a green REI vest (or…maybe with Walmart you get more career advancement?) I just wish for REI employees to be careful about buying so much into the company IF it doesn’t help them. Wages are low, hours can be cut and given to newer folks. There is a real reason why Berkeley and New York unionized. Just be careful working here please…don’t get stuck. No matter how much gear you can get at discount, no matter how many cool people you meet…if it doesn’t pay you well, if you don’t get enough hours…then it’s not worth it.

Viewing 151 - 153 of 4,366 Reviews

Glassdoor has 4,505 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.