REI reviews

3.6

63% would recommend to a friend

(4,367 total reviews)
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Mary Beth Laughton

35% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,367 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Nov 16, 2024
Recommend
CEO approval
Business Outlook

Pros

The individual contributors that remain are good people looking for good leadership. Discounts on outdoor gear are a nice perk.

Cons

Leadership has created a toxic workplace with poor communication, layoffs, outsourcing, and lofty goals without proper roadmaps. A direct result of these leadership choices have led to employee apathy and brain drain as REI continues to lose valuable talent. Rather than ask “how can we improve and meet our customers needs?”, the mindset is “how can we cut costs and keep the experience the same or acceptably degraded for less money”

3.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Some amazing and kind people, some very passionate and experienced about the outdoors. The job is incredibly easy. You don't have a boss. They won't fire you. You're not held accountable for anything.

Cons

The hours in recent years have become highly variable. The morale is trash due to constant union talks and the complaining nature of retail. The management is truly inept. I've never worked in a place with less competent and aligned management. Quite often I would truly be left in *disbelief* at the lack of competence by the RSM and senior managers as whole. I've never encountered anything even remotely close to this anywhere else.

2.0
Sep 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The pro deals are decent

Cons

- you'll be explicitly told not to expect to make a living wage - homeless coworkers begging for more hours - constant pressure to sell memberships (but no compensation for meeting or exceeding sales goals) - Healthcare and hours will be revoked if you don't hit your membership numbers - advancement will be promised for completing projects/hitting goals, but never materialize/always just one project away - your hours will be cut to almost zero if you give any notice (do not give notice if you need those last two weeks of pay) - racial profiling and sexual harassment by staff will not be addressed by management

Viewing 178 - 180 of 4,367 Reviews

Glassdoor has 4,506 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.