Is Rackspace Technology a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at Rackspace Technology have rated their employer with 3.8 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Rackspace Technology employees being 3.5 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at Rackspace Technology now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at Rackspace Technology .

Does Rackspace Technology pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at Rackspace Technology with 3.4 out of 5 stars based on 21 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at Rackspace Technology.

How happy are Customer Success Manager (CSM) professionals working at Rackspace Technology?

76% of Customer Success Manager (CSM) employees at Rackspace Technology would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Customer Success Manager (CSM) professionals have also rated Rackspace Technology with a 4.3 rating for work-life-balance, 3.8 rating for diversity and inclusion, 4.2 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Rackspace Technology?

Cloud Engineer (122) , Manager (78) , Customer Success Manager (63) , Software Developer (59) , Linux Systems Administrator (43) , Account Executive (39) , Software Engineer (39) , Director (37) , Systems Engineer (37) , Network Security Engineer (36) , Project Manager (35) , Solutions Architect (31) , Systems Administrator (30) , Data Engineer (29) , Sales (27)

What are the pros of working at Rackspace Technology according to real employee reviews?

"Great culture if you are young and get a lot of satisfaction from working and accomplishments from such." ((in 428 reviews)); "Great people throughout the company who really give a damn and who step in front of trains for the customer" ((in 373 reviews)); "Good work Life balance and into latest technology" ((in 216 reviews)); "U.S. benefits were good but just a guess they may be changing for the worse due to the economic downturn." ((in 187 reviews)); "Good for permanent work from home" ((in 115 reviews))

What are the cons of working at Rackspace Technology according to real employee reviews?

"Poor management and lack of vision" ((in 152 reviews)); "Middle management is afraid of senior leadership because of the high risk of being fired." ((in 140 reviews)); "Most managers are good only in being a 'proxy/party in the middle' where all what you do is listening to complains and forwards it" ((in 100 reviews)); "Frequent layoffs and reorgs." ((in 93 reviews)); "Too much middle management" ((in 42 reviews))

Skip to content Skip to footer

Notifications

Rackspace Technology

Rackspace Technology Customer Success Manager (CSM) reviews

3.8

76% would recommend to a friend

(21 total reviews)

Amar Maletira

76% approve of CEO

37% positive business outlook

Ratings by category

4.3

Work/Life balance

4.2

Culture & values

3.8

Diversity & inclusion

3.4

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Customer Success Manager (CSM) employees have rated Rackspace Technology with 3.8 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. Rackspace Technology is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

21 reviews

3.0

Jul 19, 2026

Remote work with potential, but teams are disconnected

Senior customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Remote status, AI workload hosting potential.

Cons

Disparate systems, teams. Many departments are bare-bones…. So sometimes teams are slow to engage.

4.0

Feb 13, 2026

Laidback job but not for the ambitious

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Remote work, work life balance is okay-ish

Cons

Leadership is shaky and not recommended

4.0

Jul 3, 2025

Amazing company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good environment Permanent WFH Good culture No pressure

Cons

Increments and growth are slow as it is big organisation

Viewing 1 - 3 of 21 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation & Benefits

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Jobs at Rackspace Technology

Sr Forward Deployed Engineer

Forward Deployed Engineer IV - US

Healthcare Customer Success Manager V - US Remote

Senior Manager, Cyber Security - US

Marketing Programs Specialist III - US

Rackspace Technology reviews FAQs

Rackspace Technology reviews Rackspace Technology Customer Success Manager (CSM) reviews

Rackspace Technology

Rackspace Technology Customer Success Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Remote work with potential, but teams are disconnected

Laidback job but not for the ambitious

Amazing company

Top companies for "Compensation and Benefits" near you

Jobs at Rackspace Technology

Rackspace Technology reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Rackspace Technology reviews FAQs

Work With Us

Jobs at Rackspace Technology