Radancy reviews

Senior leadership often gives the marching orders to do "whatever the client asks." Usually this is given in the wake of a mistake or an oversight, or when the account is in jeopardy. Sales is the bottom line, at the cost of the people supporting the operations of the account. The problem is that doing "whatever the client asks" only addresses the symptoms of the larger dysfunctions, and solves nothing in the long run. Often a problematic situation occurs due to the lack of experience or skill among the teams including account service; because salaries tend to be low, new hires often lack experience. Lessons are learned the hard way, with no opportunity to course correct. It leaves internal teams exasperated because they end up provided free services that are often far out of scope, and clients with the ongoing expectation that their every whim will be granted no matter how off base they might be.

Please keep in mind that my experience was within the Chicago office in Client Services. I can only speak for that office/department. Training/onboarding for new hires is almost non existent. Unfortunately, you will most likely be thrown into the deep end and told to "figure it out" on your own. Due to this fact, there is high turnover within the Client Services department; it's like a revolving door. Most people in the Account Executive role are gone within 12 months of hire. The workload is extremely overwhelming and leads to stressed/burnt out employees. TMP will continue to dump clients on your shoulders for as long as you let them, despite your complaints of having enough work your book of business will continue to grow until you're completely exhausted and leave. They squeeze the life out of their employees in an effort to run the company with fewer employees to lower costs. Everything, I mean EVERYTHING at TMP is about the bottom line - they do not care about their staff. During my time at TMP, 5 individuals were fired for reasons that were never released. These were hard working, dedicated employees who were let go (same day, might I add) and were never told why. This led to overall uneasiness and stress within the entire department. Multiple entry level staff members were promoted to senior level positions after only a short amount of time in an effort to cut costs. Having very inexperienced people be responsible for high profile client accounts/projects led to less than ideal service. There is a huge lack of leadership within the department, which caused many issues.