When you try and be a product based company and an advertising agency at the same time it 's only natural that the negative effects of someone with a split personality would shine through. So, if I owned a software or SaaS company I would have a true SaaS modeled commerce site, a team of inside sales, regional and national account teams, biz dev ,etc. - with attainable sales goals. Non of that exists. The one downside is my hiring manager extended an offer knowing that the Chicago office (struggling market) did not bonus in 6 years - a red flag I did not realize until I started and somewhat disingenuous from management. Negotiate high up front. The bonus details are so lofty that if you came from a sales commission background you wouldn't believe it. It can also be used against you in the future. The space itself is heavily commoditized with many players and many clients do not understand the nuances of the platform and the value it serves vs competing products. The result is price reduction - affecting one's attainment of bonus. Creatively - it wasn't very strong and I blame the recruitment space. Web design and UX standards were not uniform and ideation from campaign POV's was minimal. There was decent talent in Chicago but creative styles and campaign sophistication varied greatly from coast to coast. No comment about turnover since its an agency and is common in the industry. The benefits are not good and no match on the 401K.