Railbookers Group reviews

It’s great to hear that you’ve been successful in your position with YLG and continue to hit your department goals on both a weekly and monthly basis. As a company, we understand your concern regarding our health insurance plans. Although we are unable to cover 100% of employee health costs, we do pay 50% to significantly help our staff. We’re sorry to hear parking has been stressful for you. Unfortunately, that is out of our control. Thank you for your review. We wish you continued success in your role!

Thank you so much for your feedback! To address the cons you pointed out: Employee turnover is something that every business faces. At YLG, we’re committed to providing a workplace where each employee wants to stay and grow their career, which is why we are focused on hiring the right people to reduce our turnover as much as possible. Many of our employees have moved up the career ladder with us and we encourage everyone to increase their skills and knowledge. We provide projected career paths to give staff a sense of direction and purpose in terms of going beyond their current position, whether upward or lateral. Although we can’t control unexpected call outs, late-night and Saturday shifts are often required during busy season to accommodate our customers. As you can understand, when it comes to delivering superior customer experience, our call center is our front line. Thank you again for your feedback.