Railbookers Group reviews

Thank you for taking the time to post your review. I am disappointed to read some of these comments, but I am happy to address them. First, when you say that our management team is a “clique,” I’m not quite sure what you mean. Everyone on our staff works as a cohesive unit to ensure that the company succeeds. In fact, everyone on our sales team is very friendly with one another and routinely back each other up when needed. We operate a teamwork environment, which is especially fundamental when it comes to the call center. To address your concerns regarding low pay, our sales staff start with a base rate of $15 an hour and have the opportunity to make a significant amount of monthly commission as there is no cap to the earnings. Not to mention a total of three weeks of paid vacation/personal time and a free trip annually on any of our itineraries (which do not count against our vacation time). In terms of the working hours, we offer four rotating shifts (all equal length) to allow for flexibility. Some of our employees prefer to work the early morning shift and others prefer a later shift. We are very transparent during the onboarding process about these schedules to make sure our staff wouldn’t face any challenges with the various shifts. In the call center, staff are always allowed to take as many small breaks as they need throughout the day (this obviously also includes using the restroom whenever needed). However, before taking a break, it is essential that a team member checks the call board and lets their manager/supervisor know before stepping out. Why? Because we’re a call center. And the number one priority of a call center is to provide excellent customer service. We surely cannot have everyone on the sales floor be out of the office at the same time as that would do our customers who are calling in a major disservice. Think of it like this, if you called a fire station for help and all the firemen/firewomen took a break at the same time…who would pick up the phone to help you out with your emergency? We don’t lie to customers. We customize rail vacation packages clients request/need help with and advise them in situations where availability is scarce due to popularity and seasonality. All customers call us for help in booking a rail vacation and we try to fit them into what they are looking for that hits their budget but also has availability vs. what is close to being sold out. Lastly, you mention that everyone on our management team believes they are the best. Of course, this is not the case. As a manager myself, I am aware that everyone—regardless of title—can improve in certain areas. I often look to both my managers and peers for feedback so I can always work on becoming a better manager for my team. I truly do wish you would have been more open with us regarding your concerns during your employment with YLG. During our monthly one-on-one meetings, we give everyone the opportunity to address any issues they may be facing. Thank you again for taking the time to share your feedback. Please feel free to call me at any time if you want to chat more. Jesse Avalo Sales Supervisor 978-867-1183